We ship your order after it has been thoroughly checked for quality. Shipping time, for loose diamonds is usually between 2 to 7 days. Delivery times may be subject to unforeseen circumstances, such as customs delays.

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An appraisal is a document stating the approximate retail replacement value of an item. It is calculated using current market data, which reflects typical retail prices. Your appraisal ensures that in the case of loss, theft, or damage your insurance company will give you an equal replacement of your item.

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Taxes and duties

The prices displayed on Woodeex are VAT excluded.

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For orders being shipped to Israel, VAT will be added at the checkout.

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For orders to France, prices are VAT excluded, including after the order has been placed. However, you can pay VAT and customs duties directly on Woodeex, rather than customs in france, by contacting us by chat, email or WhatsApp.

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For US orders, there are no VAT, tax or custom fees. The prices displayed on Woodeex are the net prices you will pay. So you won’t have to pay for anything additional upon arrival.

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When you order for delivery to other countries or regions, the payment of taxes and duties, if applicable, will be collected prior to delivery by FedEx or DHL that will contact you once your package arrives in country.

14 days return. Hassle free. Secure payment. Diamond certificate. Quality control before shipping. Diamond expert team. Conflict-free diamond.

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Transparency and traceability are two of our core values. All our diamantaires/sellers adhere to the Kimberley Process and the “System of Warranties” which commits them to sourcing diamonds from legitimate sources.

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For any question you may have, please contact our customer service or send us a message by chat, email or WhatsApp