About
Woodeex ensures a seamless and secure purchasing experience for you. Order with absolute confidence, as we guarantee your satisfaction with our secure and straightforward ordering process. If, for any reason, you're not entirely satisfied, you have a 14-day window to return your order.
Shipping times
We provide free, worldwide insured shipping and cater to numerous other countries. This
guarantees shipment within Europe in 3-10 working days when ordering a loose diamond. Our commitment to efficiency means we strive to keep delivery times as short as possible, typically supplying within 5 working days.
Order process
While we update our stock daily, there's a rare chance that your chosen diamond may be sold offline. In such cases, we'll promptly contact you and present a comparable or superior alternative.
Upon placing your order at Woodeex.com, you'll promptly receive an order confirmation via email. Once confirmed, your diamond is prepared for immediate shipping.
Once the diamond is secured in our facilities and passes inspection, it's prepared for
shipping to your specified address. On the same day, you'll receive a shipping
confirmation along with your tracking number.
Return policy
If you happen to reconsider your purchase, we extend a 14-day window for returns to
accommodate our customers.
